Terms and conditions and additional information

  1. No dogs or animals are allowed on the premises.
  2. Wood may NOT be taken from the field; firewood is available at our shop.
  3. NO plants may be taken from the field.
  4. All fires have to be extinguished before going to bed, to prevent veld fires. If it is too windy please consider not making any fires.
  5. Fires are only allowed in braai areas.
  6. Do not feed the wild animals.
  7. All facilities are used at own risk. Management, owners and personal take no responsibility for any damage, loss, theft or injuries.
  8. In book time in the units from 14:00. All rooms must be vacated by 10:00am on departure day.
  9. Caravan Park check in time from 11:00 and check out at 10: 00 on departure day. Contact office to require for early check in and late check out
  10. If you expecting guests it must be arranged at the office prior of their arrival.
  11. We expect you to be considered about the guests in the lodge, NO MUSIC will be tolerated, especially out of a vehicle. You will be asked to leave the premises if you do not abide by this rule.
  12. Day visitors: Bookings are essential. Day visitors only from 08:00 until 17:00, R80.00 per person, R50 for primary school children
  13. We do not provide swimming towels, dish-cloths or dish wash liquid, we do have a shop if you need something.
  14. Towels will not be replaced for 2 nights stay. Towels will be replaced for longer stays. No housekeeping during your stay.
  15. Please remember that sound carries at night and awnings are no barrier to the noise. ALL noise must be down by 22:00. Voices can be just as loud at night and can be disturbing to those wishing to sleep. Again, if this rule is not abided by, you may be asked to leave the premises without compensation.
  16. If the noise from your neighbor is bothering you, please take this up with management. (Dries 0798840933)
  17. Please supervise your children at all times especially by the swimming pool and in the play area. Make sure they do not cause any damage to the resort, as you will be liable for payment for any repairs. Do not allow children to climb, break or damage the trees and bushes. Fine of R1000.00 must be paid immediately.
  18. Please keep by the speed limit of 10-20 km per hour and be aware of children in the area.
  19. We have vehicles entering and leaving the resort. Please make sure your children are aware of vehicles.
  20. Please close any taps if you see water running from it.
  21. Use water sparingly and take other guests in consideration when showering.
  22. Please leave the stand/unit in a clean matter like you received it. If you leave the area in a mess an immediate payment of R300.00 is payable. Units will be charged R500.00 if the unit is left in a mess.
  23. If any injuries occur please report to the office immediately or try to find the paramedic if there is 1 on shift.
  24. No drinking glasses in the swimming pool.
  25. No bicycles around the swimming pools and on the mini golf course.
  26. Please keep the resort clean. Dustbins provided.
  27. All guests must wear appropriate clothing and swimwear when using any facilities. If the management for some reason think your clothing is inappropriate, they may ask you to change your clothing or leave the premises.
  28. Report all fires immediately.
  29. In the event of a function, the music is allowed as arranged with management.
  30. If Management feels that your behavior is inappropriate to other guests you may be asked to leave the premises. This decision will be final and with no refund.
  31. Be aware of snakes, spiders and scorpions. Report snakes to office immediately.
  32. If you find any fault or damage to the property please report it to the office immediately. We will try and fix it as soon as possible. Please keep in mind that there might be unforeseen situations where faults or damages may not be fixed immediately.
  33. Please note no person without a valid driver’s license is allowed to drive any vehicle on the premises. We have children all over the resort and their safety is our priority.

CANCELLATION POLICY:
If you cancel your booking 30+ days before arrival – 25% forfeited of total amount
If you cancel your booking 16-29 days before arrival – 50% forfeited of total amount
If you cancel your booking 15 days before arrival – 100% forfeited of total amount
We do not pay any money back if you have to leave earlier than the booking date or if you cancel due to bad weather.
Please note no refunds will be given due to any covid regulations or state of disaster matters that is the cause of your booking not being able to be fulfilled.
Thank you for your booking, and we hope you enjoy your stay with us

Additional info:
We reserve the right to allocate a different unit/stand, of a similar size if needed.
From time to time we choose to add specials and promotions on camping/accommodation at the lodge. The special prices are only valid for new bookings as stated on the discount and is not applicable on old bookings made for the same dates or on bookings changed to the discounted date.
An Admin Fee of R150 will be required should paid bookings be requested to be moved to a new date. Booking changes will not bemoved if done 14 days before Stay.
If a booking was moved to a new date, the cancellation policy still applies according to the initial date that was booked and therefore refunds will not be applicable to moved bookings. No exceptions.

Camping:

Long weekends: 3 nights minimum

3-6 Years R30 per day extra

7-13 years R50 per day extra
14-18 years R100 per day extra
Midweek prices not applicable during school holidays or December.
Max 4 adults per site allowed where applicable. Additional adults must book an additional site.
Pensioners tariffs only applicable for 2 people and only for the 1 stand you stay on. Normal tariffs -15% during December and school Holidays for pensioners. If more than 2 pensioners the normal rates will be applicable and 15% discount will be given on the normal rate.
Check in: 11:00 Check out:
10:00(you are welcome to request early check in or late check out- if available)

PLEASE NOTE OUR RESTAURANT WILL BE CLOSED ON SATURDAYS AS OF
1 FEBRUARY 2024
SEE AVAILABLE OPERATING TIMES BELOW

Monday to Friday 8h30 to 17h00 (Last orders must be placed at 16:45)

Saturday CLOSED

Sunday 8h30 to 13h00

Please note that times might change without prior notice.

Restaurant page

PLEASE NOTE OUR GAME DRIVE TIMES HAS CHANGED AND NEW TIMES ARE MENTIONED BELOW

Monday to Friday 10:00 / 15:00

Saturday 16:00 (the office will give the available times on check in)

Sunday 08:00/10:00

Please note that times might change without prior notice.

Make your booking on or before arrival.

Game drive page
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